Support

Get in touch

Email support@dayreplay.app. We aim to reply within 1–2 business days; allow longer on weekends, holidays, or during launch periods.

Before emailing — quick self-help

Windows SmartScreen warning on install — only affects the direct .msi download from a newly-signed identity; installing from the Microsoft Store avoids it. The Publisher line in the dialog reads Zaahr Inc. See the FAQ for the click-through and verification options.
macOS timeline only shows process names — DayReplay needs Accessibility permission. Open System Settings → Privacy & Security → Accessibility and toggle DayReplay on, then quit and relaunch the app. See the FAQ.
Timeline gaps — sessions shorter than 10 seconds are filtered as noise, and a 90-second silence starts a new session. Both intentional. See timeline behavior.

Fastest way to get help

Include your DayReplay app version (visible in the app status bar, or in the Updates settings dialog under “Current version”).
Include your OS — Windows version (e.g. Windows 11 23H2) or macOS version (e.g. macOS 14.5).
Describe the expected behavior and the actual behavior.
Attach the Diagnostics export (Diagnostics panel → Copy log) — available on every tier.
If relevant, include any antivirus or SmartScreen message text verbatim.

DayReplay's Diagnostics / Support dialog showing the built-in user guide, the support log, and Refresh, Copy Log, and Close buttons — The Diagnostics panel — click **Copy Log** to grab the support log to paste into your email. Available on every tier.

Common support topics

Installation and first-run questions on Windows or macOS.
Granting macOS Accessibility permission, or recovering after denying it.
Timeline gaps or unexpected categorisation.
Activating, transferring, or cancelling Pro (billing, refunds — see Terms).
Customising category rules (domain + process) — see the rules guide.
Exporting captured data via CSV (Pro) or deleting it locally — see Privacy.

Security & vulnerability disclosure

Security researchers: if you discover a vulnerability in DayReplay or this site, please email support@dayreplay.app with [SECURITY] in the subject line. We acknowledge receipt within two business days. See the responsible disclosure policy on the Legal page for our coordinated-disclosure commitments.

Documentation shortcuts

How DayReplay works
Customize category rules
FAQ — install, SmartScreen, Accessibility, billing
Privacy policy
Security & privacy details
Terms of Service
Legal & Trademark notices